Block Auction House: The Winter Collection

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FREQUENTLY ASKED QUESTIONS:

Q: Do you Accept Checks?

A: We do accept credit cards but we are no longer able to accept checks.

Q: What is Street Numbers?

A: Street Numbers are the number system that we use to let people into the home at the beginning of the sale. How it works is the first person that arrives at the estate sale has the option to be number one. That person then makes his own numbers keeps number one and passes out the rest of the numbers as more people arrive at the sale. The person that is handing out numbers has to stay at the sale location and pass out numbers until we open. Everyone else can go do whatever they would like until we open. We always open the doors at ten o’clock sharp.

Q: Do you do any pre-sales or pre-views before the official opening day?

A: No we do not. We strive to bring the best experience to our customers. Everything that a client allows us to sell will be available for purchase to the public on a first come first serve basis.



Q: What is your refund policy?

A: We offer a same-day – same-sale refund to customers with a receipt for an item that they have purchased and found to be in a non-working condition.

We do not accept refunds on items that are in working condition, that the buyer decides he or she no longer wants after it has been paid for.

THE SALES MANAGER MAY NOT BE ABLE TO ASSIST YOU WITH A REFUND DEPENDING ON FACTORS OUT OF THEIR CONTROL. IF SO, THE SALES MANAGER WILL GIVE YOU THE NUMBER TO THE OFFICE AND YOU CAN CALL THE OFFICE AND RETURN YOUR NON-WORKING ITEM THERE FOR A REFUND. THE OFFICE IS IN FERNDALE. PHONE NUMBER IS 248-915-8888



Q: If I purchase a large item, how do I handle the pick-up?

A: 95% of the time, we have staff on-site that can load items into your vehicle for you. If you need to come back to get your item, we will write you a receipt so you can pick up the item anytime during the sale's open hours. We do not deliver items.

Q: I'm interested in your services. How do I take the next step?

A: We'd love the opportunity to help you find the right solution for your estate. Contact us through our form at www.aaronsestatesales.com, Call 248-915-8888, or email us at aaron@aaronsestatesales.com. Talk to you soon!

For answers to more commonly asked questions regarding the line system, how bidding works during a sale, discounts, and more, visit www.aaronsestatesales.com/customer-faqs